Last updated: November 4, 2026
This Refund and Return Policy applies to orders placed in the MARKHARA MAR online store (markharamar.shop/), operated by MARKHARA MAR, 3239 54th St, San Diego, CA 92105, USA.
Summary
- 30 days from delivery to start a return.
- Pieces must be unworn and returned in the original box with the polishing cloth.
- Earrings cannot be returned once worn — hygiene, not preference.
- A free return label on the first return of an order; later returns are sent at your cost.
- Refunds go back to the original payment method within 5 business days of the return arriving.
What can be returned
Necklaces and unworn earrings bought directly from the store, returned within 30 days of delivery, unworn, in the original box with the cloth. Try a necklace on in front of a mirror — that is what the 30 days are for — but do not wear it out.
What cannot be returned
- Earrings that have been worn — hygiene restriction, even for an hour.
- Pieces that have been worn, perfumed, or cleaned with an abrasive polish.
- Items marked final sale at the time of purchase.
- Gift cards.
How to start a return
- Email admin@markharamar.shop with your order number, the item and the reason.
- We reply within one business day with a return label and instructions.
- Put the piece back in its cotton-lined box with the cloth, close the outer mailer and attach the label.
- We inspect the parcel, then refund the product price to the original payment method within 5 business days.
Return address: 3239 54th St, San Diego, CA 92105, USA. Please do not send a parcel before we have sent the label.
Exchanges
Need another option? Place a new order and return the original — it is faster than a manual exchange and holds what you want while the return is in transit. The free label applies to the first return of the original order.
Faulty, damaged or worn plating
If a clasp fails, a stone loosens or the plating wears through within 12 months, email a photo and we replate or replace it free — postage on us. Beyond 12 months we replate at cost. Damage from perfume, chlorine or an abrasive polish is not a fault, but tell us anyway and we will quote a repair.
Late parcels
If tracking has not moved for 5 business days, contact us and we will chase the carrier. If a parcel is confirmed lost, we reship or refund — you do not need to file the claim yourself.
Contact
Email admin@markharamar.shop or call +1 (636) 517-8693, Monday–Friday, 9am–5pm Pacific Time.